Get in Touch With Our Team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us via live chat on-site for quick replies, email for detailed enquiries or call our UK line for matters that need direct attention. We can assist with deposits, withdrawals, verification and responsible-gambling requests. If you prefer, open a support ticket and our team will follow up by email or phone in a timely manner.
| Department | Contact |
|---|---|
| Customer support (live chat, email and ticketing) | [email protected] (live chat; reply usually within 1 hour) |
| General enquiries (billing & product info) | [email protected] (billing & product queries; reply within 24 hours) |
| Affiliate enquiries (partners & promos) | [email protected] (partnerships; account manager on request) |
| Phone (UK line) | +44 20 7946 5823 (phone available 24/7) |
| Working hours | 24/7 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or any case requiring documents or explanations. Please send your message to [email protected] using a clear subject line and include current phone and address details where relevant. Providing complete, up-to-date contact information helps us resolve queries faster and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to reply to most enquiries within one business day. Simple requests via live chat are usually answered instantly, and email queries commonly receive a response within 24 hours. Complex account, KYC or payment issues may take longer to investigate and resolve depending on their nature. We’ll keep you updated on progress throughout.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve BassWin, every comment is read by our team and used to refine features, promotions and site usability. Send thoughts through live chat, [email protected] or the feedback form, and we’ll review them carefully to make the casino and sportsbook easier and more enjoyable to use.